Refund policy
Refund Policy
Due to the nature of our products, all sales are final.
We do not accept returns or exchanges on food items once they have been delivered.
However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
When reaching out, please include:
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Your order number
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A brief description of the issue
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Clear photos of the damaged product and packaging
Our team will review your request and, if approved, we will replace the item or issue a refund at our discretion.
Please note:
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We cannot offer refunds for orders delayed by the carrier.
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We are not responsible for issues caused by incorrect shipping addresses provided at checkout.
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Refunds or replacements will not be issued for products that have been opened or used, unless they arrived damaged.
We truly appreciate your support and want every experience with Bella Blue Matcha to feel good. If something isn’t right with your order, please reach out — we’re always happy to help and make it right when we can. <3